FREQUENTLY ASKED QUESTIONS

PRODUCT SPECIFIC

Unfortunately, they aren't but we're always working on new breaks that everyone can enjoy!

No, Limited Edition KitKat® can only be bought online here.

Take a moment to tear, break, snap and enjoy.

Please view the product page for each product.

GENERAL

Simple! Contact our Break Experts here and they will be happy to help resolve the issue.

We're sorry to hear that you are having difficulty with our KitKat® website. Please try an alternative web browser or handheld device and if this doesn't work, clear your browsers cache.

Yes. The 'Shipping Address' is where you would like your order of delicious Breaks to be sent via shipping.
The 'Billing Address' is connected to your payment method.

No, we think it's much nicer to receive a special gift, so why not surprise that special person by sending them a gift!

Yes! Simply add the items to your shopping cart and ensure you enter the recipient’s Name & Address into Shipping Details.

Once you've placed your order, you'll receive a confirmation e-mail. If you don't receive this, click here to contact our customer service team. Remember to check your junk e-mail box first as it might be hiding in there.

Unfortunately, orders can only be placed online.

We guarantee that each KitKat® product placed in your order will have a best before date of no less than 45 days for you to enjoy your break. In most cases, this date will be much longer than that, but never less than this.

Yes, please review our privacy policy here

No, we do not accept any product returns or exchanges. All sales are final.

We ship to all provinces across Canada but unfortunately cannot ship to Territories (NT, YK & NU). Please note, our couriers do NOT deliver to PO Boxes, and we do NOT ship internationally.

Shipping to Quebec will be launched soon !

We deliver your delicious breaks Canada-wide for FREE when your order is $49 or more.

We only ship Canada-wide.

  • Orders received by 1pm ET on any Business Day will be shipped out on the same day.
  • Orders received after 1pm ET from Friday through Wednesday will be shipped out on the next Business Day.
  • Orders received after 1pm ET on Thursdays will be scheduled for shipment on the following Monday.
  • Shipping time varies by delivery location. Please note typical shipping time frames below
  • Ontario/Quebec – Up to 3 business days
  • Atlantic Canada – Up to 4 business days
  • Western Canada – MB/SK Up to 4 business days, AB Up to 6 business days, BC Up to 7 business days
  • Shipping times may vary during busy shipping periods
  • We do not ship internationally

Oh dear! It sounds like your order might have had a bumpy journey. Please reach out to our Break Experts

Unfortunately, we cannot cancel or make changes to an order once you have pressed the submit button. Orders are processed subsequently to meet the shipping agreement.